The University of Wolverhampton

Service Desk Analyst

Wolverhampton Campus
IT Services
Contract Type
Advert Status
22,017-24,028 pa
Closing Date
Job Reference


We have a vacancy for two Service Desk Analysts to join our busy IT Service Desk team.


The Service Desk is a team of eight people providing first line IT support by telephone and email to the University community. The team currently resolve around 72% of the calls they receive, ensuring that the remainder are routed appropriately to other teams within the Directorate or the wider University. We are looking for someone who:


  • Is passionate about delivering great service
  • Has a good understanding of IT across the University
  • Thrives in a busy environment and enjoys learning new things
  • Enjoys working as part of a team
  • Is capable of working to processes and procedures

The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.

Living Wage Stonewall