The University of Wolverhampton

Service Desk Analyst

Location
Wolverhampton Campus
Faculty/Department
IT Services
Contract Type
Permanent
Advert Status
Salary
22,017-24,028 pa
Closing Date
31/03/2019
Job Reference
11703
Documents

 

We have a vacancy for two Service Desk Analysts to join our busy IT Service Desk team.

 

The Service Desk is a team of eight people providing first line IT support by telephone and email to the University community. The team currently resolve around 72% of the calls they receive, ensuring that the remainder are routed appropriately to other teams within the Directorate or the wider University. We are looking for someone who:

 

  • Is passionate about delivering great service
  • Has a good understanding of IT across the University
  • Thrives in a busy environment and enjoys learning new things
  • Enjoys working as part of a team
  • Is capable of working to processes and procedures


The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.

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