The University of Wolverhampton

Catering Shift Team Leader

Location
Wolverhampton Campus
Faculty/Department
Estates and Facilities
Contract Type
Permanent
Advert Status
Salary
17,363.62 - 17,751 pa (pro rata for part-time)
Closing Date
01/02/2019
Job Reference
11644
Documents

37 hours per week, 5 days over 7, 42 weeks per year.

 

You will work closely with Catering Management team , to ensure the effective and efficient operation of the all the catering outlets in the University and to ensure the maintenance of very high standards of customer service and food/beverage quality at all times. 

 

To host small events by meeting and greeting and to lead a team of Catering Team Members, ensuring they consistently meet the required high service standards.

 

  • To ensure all Catering Team Members demonstrate and practice excellent standards of team work and maintain and deliver on high standards of performance within their teams.

 

  • To assist in any induction and training and development processes for Catering Team Members. 

 

  • To support and motivate Catering Team Members to ensure excellent standards of service in all catering outlets, ensuring they deliver on high standards of expectation from their teams.

 

  • To directly host small events, and lead a team, working with the Managers, Supervisors and Catering Team Members in those outlets to ensure consistent high standards of product and service. To maintain a positive, friendly working environment

 

  • To ensure that all front of house catering equipment is maintained in a clean and operational state before and after shifts and that it is secure.

 

  • To assist in stock control, stock takes.

 

  • To personally provide a very high standard of customer service and to maintain a charismatic, presentable and calm attitude at all times.

 

  • To ensure the standard of information inputted into the EPOS system is accurate, Taking cash and recording sales as appropriate. Ensure safety and security of cash on a daily basis. Cashing up all tills. 


The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.

Living Wage Stonewall