Debt Recovery Officer

Are you an experienced credit control or finance professional looking to take the next step in your career? The University of Wolverhampton is seeking a dedicated and detail-focused Debt Recovery Officer to join our Finance Department.

Location: Wolverhampton | Hybrid working considered
Salary: Grade UW6 | Competitive with excellent benefits
Job Type: Full-time | Permanent

This is a fantastic opportunity to work within a supportive and forward-thinking team, where your skills in managing debt recovery processes and building effective relationships will directly contribute to the financial wellbeing of the institution.

What you’ll be doing:

• Managing the timely referral of overdue accounts to our external debt recovery agents.
• Acting as the main point of contact for agents, legal representatives, and internal departments.
• Investigating and resolving account queries, liaising with student services and records.
• Representing the university at debt-related hearings and mediation sessions.
• Supporting the reconciliation of the Student Loan Company (SLC) accounts.
• Assisting in the preparation of financial year-end activities, including bad debt write-offs.
• Producing statistical reports and providing advice on income-related matters.

What we’re looking for:

• Previous experience in credit control, debt recovery, or a similar finance role.
• Strong attention to detail with excellent numeracy and organisational skills.
• A clear, confident communicator able to work with both internal teams and external partners.
• A good understanding of data protection principles and audit compliance.
• A proactive approach to problem-solving and a willingness to support continuous improvement.
• A legal background or experience dealing with legal processes relating to debt will be a strong advantage.

Why join us?
At the University of Wolverhampton, we are committed to creating an inclusive and empowering work environment. We offer:

• A competitive salary package.
• Generous holiday entitlement.
• Access to excellent pension schemes.
• Flexible and hybrid working arrangements.

Ready to apply?
Please submit your CV along with a short statement highlighting your suitability for the role. 

We welcome applicants from all backgrounds and are committed to equal opportunities. If you require any adjustments during the application process, please don’t hesitate to let us know.

Staff Benefits

You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.

We believe employees should be recognised for their hard work and contribution to the University's growth and success and offer an attractive range of competitive benefits to all staff:

Your Benefits: Competitive salaries Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme. Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.    Free Will Writing Service - Complimentary will drafting for employees and their partners. IT & Mobile Discounts - EE Perk (20% off for family & friends) & software discounts.

Supporting Your Health & Wellbeing Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service. Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton. Eyecare Support - Free eVoucher for eye tests and glasses contribution. Flu Vouchers - Free flu vaccinations for staff. Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance. Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.

Valuing You: Generous Annual Leave (see table below) Flexible & Agile Working - Flexible and Hybrid working arrangements. Free On-site Parking - available across campuses Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice. Employee Discounts - Savings on groceries, fashion, and entertainment. Travel Discounts - Up to 10% off holidays through Sodexo Circles.

Training and Development Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks. Library Access - Staff have access to books and resources at our onsite libraries. Staff Scholarship Scheme - Funding for part-time higher education, up to PhD level Leadership and Management Development - Access to training opportunities to support you with advancing in your career.

University of Wolverhampton Recruitment Statement

 

Freedom of Speech and Academic Freedom

The University of Wolverhampton recognises and protects the rights to freedom of speech and academic freedom, within the law.

We are committed to ensuring that lawful expression of ideas, beliefs and opinions — including those that may be controversial or unpopular — does not result in disadvantage in recruitment, employment or progression.

An offer of employment at the University of Wolverhampton will never be denied based on an individual’s lawful expression of their beliefs, ideas or opinions.

Equality, Diversity and Inclusion

The University of Wolverhampton is an equal opportunities employer and welcomes applications from all sections of the community.

We are committed to:

• preventing unlawful discrimination and harassment.
• promoting equality of opportunity.
• fostering an inclusive environment where colleagues are treated with dignity and respect.

We strive to create a workplace in which colleagues have the confidence and freedom to be themselves, while working professionally and in accordance with equality legislation and University policies.

Guidance on AI-Assisted Applications

We recognise that applicants may use AI tools to support the preparation of their applications. However, submissions must reflect your own experience, achievements and motivations.

We want to understand what you personally bring to the role. Please ensure your application accurately represents your own voice and capabilities.

Flexible Working

We recognise the value of flexible working arrangements and are open to discussion wherever possible.