The University of Wolverhampton

Customer Services Librarian

Wolverhampton Campus
Directorate of Student and Academic Support
Contract Type
Advert Status
27,831 - 30,395 pa
Closing Date
Job Reference


The Directorate of Student and Academic Services overarching aim is to deliver excellent academic support in collaboration with the University community and University partners. It has over 200 staff covering a variety of customer facing, professional, technical and academic roles. 


We are offering a great opportunity to join our team of Customer Services Librarians within an innovative and user-focused Directorate. You will have excellent communication and interpersonal skills and proven experience in the delivery of high quality customer services, and a commitment to customer care that not only meets but exceeds customer expectations. Our team takes pride in providing the best possible user experience, for our students and academic staff throughout our Library and virtual learning spaces. 


You will be based at the Harrison Library in Wolverhampton, utilising your expert reference enquiry skills to handle complex high level enquiries to ensure customer satisfaction. You will also be responsible for the promotion  and training support for our wide range of print and electronic resources. You will work collaboratively with the wider Library team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement of our services.


You  will have proven experience of using your initiative whilst being  an excellent team player. You will bring a highly proactive approach to forming excellent working relationships with our stakeholders and be able to evidence strong negotiating skills.


If you share our beliefs and are passionate about inspiring and motivating students in higher education and have a proactive approach to forming excellent working relationships, then we want to hear from you.


If successful you will be based in Wolverhampton, work a 37 hour week and prepared to travel to our other Campuses. 


Should you require further information about  this position please contact Joss Granger, Liaison Services Manager  01902 322316

The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.

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