Customer Services Librarian
The Directorate of Student and Academic Services overarching aim is to deliver excellent academic support in collaboration with the University community and University partners. It has over 200 staff covering a variety of customer facing, professional, technical and academic roles.
We are offering a great opportunity to join our team of Customer Services Librarians within an innovative and user-focused Directorate. You will have excellent communication and interpersonal skills and proven experience in the delivery of high quality customer services, and a commitment to customer care that not only meets but exceeds customer expectations. Our team takes pride in providing the best possible user experience, for our students and academic staff throughout our Library and virtual learning spaces.
You will be based at the Harrison Library in Wolverhampton, utilising your expert reference enquiry skills to handle complex high level enquiries to ensure customer satisfaction. You will also be responsible for the promotion and training support for our wide range of print and electronic resources. You will work collaboratively with the wider Library team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement of our services.
You will have proven experience of using your initiative whilst being an excellent team player. You will bring a highly proactive approach to forming excellent working relationships with our stakeholders and be able to evidence strong negotiating skills.
If you share our beliefs and are passionate about inspiring and motivating students in higher education and have a proactive approach to forming excellent working relationships, then we want to hear from you.
If successful you will be based in Wolverhampton, work a 37 hour week and prepared to travel to our other Campuses.
Should you require further information about this position please contact Joss Granger, Liaison Services Manager 01902 322316
The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.