The daily hours are 7.4 hours during the period 07.00 – 20.00hrs as required.
Based at City Campus, you will be part of a small busy Communications team. As the first point of contact at the University Welcome Access Points, you will be customer focused towards providing a warm welcome to all visitors to the University. You will also be responsible for providing an excellent service on the University’s multi-line switchboard and Estates and Facilities Helpdesk.
Educated to GCSE standard or equivalent including English & Maths, you must have previous experience in both call & data handling and excellent written & oral customer care skills.
You should also have an aptitude and enthusiasm to help all our customers, be IT proficient and have a commitment to quality at all times. You also need to be flexible in meeting the requirements of the post and the needs of the department and the ability to learn new skills.
The University of Wolverhampton values a diverse workforce and welcomes applications from all sections of the community.